For some complex layouts using NxN plots, batching may not completely render the NxN plot.Once confirmed, the quad gate is deleted. Workaround: Deleting one of the quad gate populations confirms that you want to delete all four quad gate populations.When you have a quad (or curly quad or spider quad) gate in a Graph window AND another gate, you cannot delete the quad by selecting it in the Graph window and using the Delete key.Workaround: When using magnetic gates, keep all parts of the gate within the Graph window.Magnetic gates may have an arrow that points away from the centroid if the gate is expanded outside the Graph window.Workaround: Use a smaller font setting in the Windows theme.Using certain theme configurations in Windows, the Preferences windows may have some of their content pushed off the bottom of the window.Windows users with high-resolution displays can lower the screen resolution while working with FlowJo. Workaround: There is no known workaround for working with high-resolution displays on Windows.Workspace icons are very small when working with high-resolution displays on Windows.Workaround: Do not change your screen configurations while FlowJo is running.Changing screen configuration while FlowJo is running may cause FlowJo to crash.Workaround: Delete the unnecessary derived parameter.When creating a new derived parameter, if you choose Cancel, a derived parameter is created anyway.Workaround: Turn off the -h filtering in the Cytometer Preferences.This may not be the desired behavior if you have a parameter with -h in the name (example: HLADR-H7). When using the Cytometer Preferences to filter out -h parameters, ALL parameters that contain a -h are filtered.Workaround: Wait until the ACS file is saved before closing or quitting FlowJo.When saving an ACS file, it is possible to close the workspace before the file is finished saving, which produces a corrupt ACS file.Workaround: Instead of double-clicking the ACS, either drag the ACS file to any open FlowJo workspace to open it, or use the Open button in the File ribbon.Double-clicking on an ACS file on Windows may not properly expand and open the ACS file.If you need to create a second ACS file, duplicate it on your file system, and edit that file. Workaround: Because the ACS file contains all versions of the workspace that you saved into the ACS, you can always get back to previous versions of the workspace.When working with ACS files, the Save As ACS command simply saves to the current ACS file instead of creating a new one.Workaround: Export the compensation matrix as an MTX file, and re-apply it to the exported data after bringing it back into a workspace.A BD 25-color data file may not include the compensation matrix when exported from and brought back into FlowJo.For the general release notes, please see this page. *We like to know which dongle is missing so that we can arrange to get it returned to the lab if the missing dongle is found.Below are the exhaustive release notes and known issues. If a dongle is stolen and there is an official police report documenting the theft, a new dongle will be sold to the researcher for a replacement fee plus shipping.If a dongle is missing or misplaced, the lab will need to purchase a new one at the regular rates.*.If the dongle is 3 years old, there will most likely be a replacement fee, because the dongle probably has been used extensively. If a FlowJo Dongle malfunctions, it is at the discretion of our dongle support team to replace or charge a replacement fee.The broken dongle must be returned to FlowJo, LLC. If a FlowJo dongle breaks due to rough handling, such as twisting it in the computer, dropping a laptop, hitting it with a vacuum cleaner or foot, a new dongle will be sold to the researcher for a replacement fee plus shipping.If a FlowJo dongle is defective due to its manufacturing, FlowJo will replace it without cost, and the faulty dongle must be returned to FlowJo, LLC.The Serial ID for the dongle will appear after the slash mark (“\”) Make sure that “Device Instance” is chosen.Ħ. Under Disk Drive, find the find the USB drive and double-click on itĥ. Click the “Hardware” tab, then “Device Manager”ģ. Right-click on My Computer, then click “Properties”Ģ. Click “Desktop View”, then “file Explorer”ġ. The serial ID is everything after the last slash mark (“\”)ġ. Choose “Details”, then “Choose Device Instance Path”ĥ. Right-click for Properties, then click “Hardware”Ĥ. Navigate to Computer, then click on the dongle driveĢ. ![]() The dongle ID will appear as the last part of a line, everything after the slash mark (“\”)ġ. Select “Device Instance Path” from the drop-down listĤ. Double-click the icon in the lower-right task bar that says “safely remove hardware”ģ. Click on the Storage tab, then click on Disk Utilityġ. ![]() Under USB HighSpeed Bus, click on USB DiskĦ.
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